Refund policy

Last updated: August 14, 2026

At IMPASTO we are committed to delivering high-quality, handcrafted digital wallpapers. Because our products are digital and delivered instantly, this Refund Policy explains exactly how purchases, downloads and refunds work. Please read it carefully before completing your order.

1. Digital products — instant delivery

All products sold on impastohouse.com are digital files (wallpaper packs in high resolution). There are no physical items, no shipping and no returns of goods. The moment your payment is confirmed, your download link is sent to the e-mail address you provided at checkout. Because delivery is immediate and the files are fully accessible after purchase, all sales are final once the download has been delivered.

2. EU right of withdrawal — your consent to immediate delivery

Under EU law (Directive 2011/83/EU, Article 16(m)), the 14-day right of withdrawal does not apply to digital content delivered on a non-material medium, provided you gave your express consent to the immediate start of the delivery and acknowledged that you thereby lose your right of withdrawal.

By completing your order, you:

confirm that you understand our products are digital files delivered instantly, and
expressly consent to the immediate start of the delivery of your download link, and
acknowledge that, once the download has been delivered, you lose your right of withdrawal.

3. No refunds after delivery

Because the files are delivered automatically and can be downloaded, copied and used immediately after purchase, we do not offer refunds, exchanges or chargebacks once the download link has been sent. This applies to:

change of mind or "I don't like the style anymore";
differences in how colors or quality appear on your specific screen (we cannot control device calibration);
purchases made on the wrong account or without checking the collection previews.

We strongly recommend reviewing the product previews and collection descriptions before purchasing, as previews are shown on every product page.

4. Exceptions — when we do help

We are happy to help in the following situations, free of charge:

You did not receive your download link — check your spam or promotions folder first, then contact us and we will re-send your link.
The file is corrupted or does not open — contact us within 48 hours of purchase with your order number and we will provide a working file. If we are unable to resolve the issue, we will issue a refund.
Duplicate or accidental purchase — contact us and we will verify and refund the duplicate order.
Technical error on our side — if we fail to deliver the product you paid for, you are entitled to a full refund.

5. How to request help

For any issue with your order, contact us at houseimpasto@gmail.com within 48 hours of purchase, including:

your order number;
the e-mail address used at checkout;
a short description of the problem (and a screenshot if the file is corrupted).

We will reply within 1–2 business days and resolve genuine issues. Refunds, when applicable, are processed to the original payment method within 5–10 business days after approval.

6. Disputes and chargebacks

If you are unhappy for any reason, please contact us before opening a dispute or chargeback — most issues can be resolved quickly and fairly. Initiating a chargeback for a delivered digital product without first contacting us may be considered an unjustified claim.